Administration & Helpdesk Support

Outsourcing your benefit administration to our dedicated teams can take away the burden of introducing or updating a benefit scheme, making the transition as smooth and paper free as possible.

Back in 2006, almost three in every five employers administered their scheme in-house, while now only 44%* decide to go it alone. By outsourcing to Benefex, our administration teams can be responsible for: 

Enrolment and Annual Helpdesk for employee queries:
Branded to correspond with your corporate and benefit scheme image, our helpdesks ensure that employees receive the same level of service that they would expect from your internal HR staff – your employees do not even have to know they are contacting an outsourced helpdesk.

The helpdesk is focused on resolving employee administrative, transactional and process enquiries, for example eligibility for benefits, pro-rata entitlements and new starter queries.

Transactional Administration:
Our administration teams can monitor and manage provider service levels, updating providers, ensuring compliance with insurer requirements and reconciling invoices. We also provide our clients with proactive reports during the election period and on an ongoing basis.

Benefex allocates each client with an experienced Account Manager to provide a single point of contact. It is then their responsibility to route any issues or queries through the most appropriate channel – making it much easier for our clients to resolve any queries quickly and easily.

For more information on your outsourcing options please contact us.

*Employee Benefits Flexible Benefits Research 2008